What is the primary use of Apple Support Articles?

The primary use of Apple Support Articles is to assist in troubleshooting Apple products. These articles are designed to guide users through various issues they may encounter with their devices, providing step-by-step instructions, tips, and best practices for resolving problems. They cover a wide range of topics, including hardware and software troubleshooting, setup guides, and frequently asked questions. The clarity and thoroughness of these articles help users understand how to fix issues independently, which enhances their overall experience with Apple products.

While Apple Support Articles may sometimes mention software updates or new product features, their main goal is to provide practical help for users dealing with existing issues rather than promoting new launches or updates. Additionally, though technical support via phone is available, it typically complements the information found in the support articles by providing more personalized assistance when needed. Thus, the focus on troubleshooting makes these articles an essential resource for Apple users.